MEEA Webinars
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Online
Utilities are increasingly recognizing that payments are more than just transactions—they are key drivers of customer satisfaction, trust and engagement. In this MEEA-hosted webinar, Consumers Energy and Choice Digital will share best practices for modernizing utility incentive payments, drawing from real-world program improvements and data from the State of Energy Payments 2025 Report. Consumers Energy, which manages multiple DSM and renewable energy programs for nearly 2 million customers, identified that speed, choice, and personalization were critical to enhancing customer satisfaction. By partnering with Choice Digital, they implemented a fully branded digital reward experience, significantly improving customer engagement and delivery while streamlining internal processes.
This discussion will feature Choice Digital’s latest research on what utility customers truly value in their disbursement experiences and provide actionable strategies for utility leaders looking to optimize their payment experiences, improve program outcomes, and build stronger customer relationships.