Focus on Energy RFP: Demand Side Management System and Implementation Services

The PSC/SEERA is issuing this RFP for a demand side management (DSM) system to replace its current, custom-developed Microsoft Dynamics solution, Spectrum. At a high level, Spectrum provides the following functionality that the PSC/SEERA is looking to replace and build upon with a new system:

  • Customer Relationship Management (for customers and trade allies)
  • Sales and marketing
  • Measure development and tracking
  • Program and application management
  • Reporting, dashboarding and forecasting


The ultimate goal of this project is for the PSC/SEERA to implement a modern, customer-centric DSM system which incorporates data analytics and business intelligence functionality to allow the PSC/SEERA, the program administrator, program implementers, utilities, trade allies and customers to track and monitor the processes and measures which matter most to them.

Issue Date: 6-28-2019

Due Date: 7-31-2019