AEP is interested in identifying vendors who can provide an integrated Home Energy Management (HEM) platform to our customers across our service territory. The HEM suite of tools includes, but is not limited to, Home Energy Reports (HERs), electronic Home Energy Reports (eHERs), device control, an omni‐channel customer engagement solution, online audit and alerts such as high bill alerts. More than just a collection of tools, AEP is interested in how the platform integrates these tools into a seamless customer engagement platform, as well as the vendor’s vision of where the state of the HEM market is heading. Such a vision may include how the HEM platform can interact with or establish the framework for an energy marketplace.
Responses due: March 22, 2019